Submit a Ticket to Medrio Support









Your role in the study (or the closest match).




ePRO Participant Password Reset

*IMPORTANT: DO NOT include any other subject-specific information such as name or email address. We will send the requested ID a password reset email. 
Please reach out to your study administrator for  study-specific assistance.




Issue Description

For questions about eLearning, send an email to elearning@medrio.com.
For administrative requests, such as adding or removing a study feature, updating a study name, Database Lock/Unlock or Archive/Unarchive, please use Medrio's eClinical Form





System Error or Issue

Please ensure you are using a supported browser. 


If you are still experiencing an issue, please include the following to help us get to the solution as quickly as possible:


1. A recording of your workflow (either attached or link to it in the description).


2. A screenshot of the error, if applicable.

API




ePRO




ePRO Patient Password Reset

*IMPORTANT: DO NOT include any other subject-specific information such as name or email address. We will send the requested ID a password reset email. 






EDC
Have you checked out our Knowledge Base page in the Medrio Community? Here you will find a number of common issues, questions, and best-practice recommendations.  







































DDC Issue
Before submitting your ticket, please be sure to Submit Diagnostic Data from the problematic tablet.

Here's how: Select the three-bar menu in the top-right corner of the app. Click Upload Diagnostic Data. Then, take a screenshot of the Diagnostic Data and upload it below. If you have multiple, add them to the attachments section of the form.







Screenshots and Recordings

RTSM Details



































Contact Information