Submit a Ticket to Medrio Support









Your role in the study (or the closest match).



ePRO Patient Password Reset

*IMPORTANT: DO NOT include any other subject-specific information such as name or email address. We will send the requested ID a password reset email. 

For quick help, you may find the Data Entry User Guide helpful. Click here.
For quick help, you may find the Monitoring Guide helpful. Click here.
For quick help, you may find the Coding Tab section of the User Guide helpful. Click here.
Please reach out to your study administrator for  study-specific assistance.


If you need help logging into Medrio EDC, follow these steps:

  1. Click the "Forgot your password?" link on the login page. A link will be sent to your email address.
  2. If you didn't receive the reset email, check your spam/junk folder.
  3. If you still need help and/or can't remember the answer to your security question, reach out to your study contact and/or administrator.

Click here for more information on the password reset process.



Issue Description

If you need help logging into Medrio EDC, follow these steps:

  1. Click the "Forgot your password?" link on the login page. A link will be sent to your email address.
  2. If you didn't receive the reset email, check your spam/junk folder.
  3. If you still need help and/or can't remember the answer to your security question, reach out to your study contact and/or administrator.

Click here for more information on the password reset process.

For questions about eLearning, send an email to elearning@medrio.com.
For administrative requests, please use Medrio's eClinical Form




System Error or Issue

Please ensure you are using a supported browser. 


If you are still experiencing an issue, please include the following to help us get to the solution as quickly as possible:


1. A recording of your workflow (either attached or link to it in the description).


2. A screenshot of the error, if applicable.

API




DDC Issue
Before submitting your ticket, please be sure to Submit Diagnostic Data from the problematic tablet.

Here's how: Select the three-bar menu in the top-right corner of the app. Click Upload Diagnostic Data. Then, take a screenshot of the Diagnostic Data and upload it below. If you have multiple, add them to the attachments section of the form.







Screenshots and Recordings

RTSM Details


































Contact Information